Your Privacy Is Our Responsibility

In this policy, "pp77", "we", and "our" refer to the entity operating the pp77 platform. "You" or "user" refers to any person using any service provided by pp77. "Personal information" refers to any information that can directly or indirectly identify you.

This privacy policy applies to the following pp77 services:

• The pp77 website (pp77.mom) and all its subpages
• Services provided through mobile browser or mobile access
• Account registration and login process
• Financial transactions via bKash, Nagad, Rocket, and Upay
• Live casino, slots, cricket betting, and other gaming services
• Customer service and live chat sessions

This policy has been drawn up in accordance with applicable data protection laws and regulations in Bangladesh.

2.1 Identity Information

We collect the following information to create and manage your account:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)

2.2 Financial Information

We collect the following information to process transactions and ensure the financial security of your account:

• bKash, Nagad, Rocket, or Upay account number (related to transactions)
• Transaction amount, date, and time
• Deposit and withdrawal history

2.3 Technical Information

For platform security and quality improvement, we automatically collect:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time of site access, browsing patterns, and session duration
• Referral source (where you came from before visiting our site)

2.4 Gaming Behaviour Information

To uphold our responsible gaming policy and improve the user experience, we collect:

• List of games played and duration
• Bet amounts and outcomes
• VIP programme participation and progress
• Bonus claims and wagering activity

pp77 collects information in the following ways:

3.1 Information Provided Directly

You provide information directly to us when filling in registration forms, creating an account, managing financial transactions, or contacting customer service.

3.2 Automatic Collection

When you use the pp77 site, technical information is automatically collected through cookies, log files, and web beacon technology.

3.3 Information Received from Third Parties

Information may be received from trusted third parties for the purpose of verifying your identity or preventing fraud. In such cases, we only receive the minimum necessary information.

pp77 uses your information only for defined and legitimate purposes:

4.1 Providing and Operating Services

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Awarding bonuses and VIP rewards
• Keeping gaming services running

4.2 Security & Protection

• Detecting and preventing fraud, money laundering, and other illegal activity
• Preventing misuse through multiple account management
• Detecting unauthorised access to accounts
• Maintaining system integrity

4.3 Responsible Gaming

We monitor your gaming behaviour to detect problematic gambling patterns at an early stage. Based on this, we can offer options for self-exclusion or setting limits where needed.

4.4 Customer Service & Communication

• Resolving your enquiries and complaints
• Sending important account-related notifications
• Sending relevant promotional information with your consent

4.5 Product & Service Improvement

By analysing the overall behaviour of users, we continuously improve the platform's design, operational efficiency, and gaming experience. This analysis is generally conducted on aggregated and anonymous data.

5.1 Technical Security Measures

pp77 uses industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Advanced encryption algorithms for sensitive information
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view information
• Suspicious activity detection system

5.2 Information Retention Period

Information is retained for as long as your account is active and for as long as required to meet applicable legal obligations after that. Records of financial transactions may be retained for a specified period after account closure.

5.3 Action in the Event of a Data Breach

In the event of a data breach, pp77 will notify affected users as quickly as possible and will immediately take the necessary steps to mitigate the damage.

pp77 never sells or rents your personal information. However, information may be shared in specific circumstances:

6.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateway. These organisations operate under their own privacy policies.

6.2 Technology & Software Partners

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may receive limited technical information that is essential for the smooth operation of games. This information is not directly identifying.

6.3 Legal Obligations

We may have a legal duty to provide information under court orders, lawful requests from government authorities, or applicable law. In such cases, only the minimum necessary information is provided.

6.4 Fraud Prevention Agencies

Specific information may be shared with relevant agencies for the purpose of preventing money laundering, fraud, and other financial crimes.

Cookies are small text files stored on your device. pp77 uses the following types of cookies:

7.1 Essential Cookies

These are essential for the core functionality of the site — maintaining login sessions, security verification, and saving cart or form data. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and screen layout preferences. They make your experience more personalised.

7.3 Analytical Cookies

Analytical cookies are used to understand the platform's performance and usage patterns. This information is processed in aggregated and anonymous form.

7.4 Cookie Control

You can disable non-essential cookies through your browser settings. However, this may limit some features of the site.

pp77 respects your right to data privacy. You have the following rights:

8.1 Right to Know

You can find out at any time what information pp77 holds about you. Send a request to [email protected] to receive a copy of that information.

8.2 Right to Correction

If there are any inaccuracies in your stored information, you can request a correction. This can be done through your account settings or by contacting support directly.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, financial transaction records and information that is legally required to be retained may be excluded from this.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted, such as during a dispute about the accuracy of that information.

8.5 Right to Opt Out of Marketing Communications

You can request to opt out of promotional emails or messages at any time. Essential account-related notifications will remain active.

pp77 is a platform strictly operated for those aged 21 and above. Age verification at the time of registration is a mandatory process.

If a minor creates an account using false information and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their underage child is using pp77, please notify us immediately at [email protected]. We will take prompt action.

pp77 reserves the right to periodically review and update this privacy policy. Changes may occur for various reasons — such as the introduction of new services, technological changes, or legal requirements.

For significant changes, we will:

• Display a notice on the site
• Notify registered users by email
• Update the date shown at the top of the page

If you continue to use the site after a policy update, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the pp77 support team:

• Email: [email protected]
• Live Chat: Active 24/7 (in Bengali and English)

We try to process your requests as quickly as possible. Identity verification may be required for important privacy-related requests.